FAQs
SHIPPING
All orders will ship via USPS First Class Mail within 5 to 7 business days after payment is received.
A tracking number will be emailed to you when your package is mailed out.
Shipping Rates
• U.S shipping has a flat rate of $3.50.
• International shipping has a flat rate of $14.00 USD.
🎉 Free U.S. Shipping with orders over $50
How fast will I receive my order?
I guarantee you will have your order dropped off at USPS within 7 business days of your purchase.
I never received my order - what do I do? My order is bouncing around the US and not arriving to my home.
• Once an item is dropped off at USPS and is shown as "in transit," it is now in the possession of the United States Postal Service and LulaLina Design is no longer responsible for the package.
Packages physically moving "in transit" are the responsibility of the USPS.
If you have any shipping issues, please contact USPS directly with your tracking number (this includes in transit but not moving, moving consistently yet still not arrived at your location.
I received an incorrect or defective item. What do I do?
First, please know that we are all human and do make mistakes from time to time, and thank you for your grace if this happens to you!
If we sent you an incorrect or defective item, please contact us at lulalinadesign@gmail.com so we can make it right as quickly as possible!
All claims of damages, defects, and incorrect or missing pieces must be reported within 3 days of receipt, otherwise it will not be honored.
G E N E R A L
Wholesale Availability
Do you offer wholesale?
Yes! Please visit our wholesale page Shop Wholesale for price lists and details!
Custom Orders
At the present time, custom orders are not available. This includes requests to change colors.
Polymer clay color mixing is a very involved and lengthy process, so color change requests fall under a complete custom order which is not available at this time.
Materials
My ears are really sensitive! Can I wear your earrings?
Yes, absolutely!
I personally have extremely sensitive ears (red, itchy ears) occurring within a few hours of wearing cheaper quality earring post/hook materials. Finding cute and trendy earrings has always been a struggle. I am personally able to wear my earrings backs all day with comfort and no irritations!
What are your earrings and posts made of?
All earring posts - flat posts and ball studs are either hypoallergenic stainless steel, or 18k gold plated brass.
Earrings are made of polymer clay, a lightweight, durable material. Many pieces are mixed and matched with gold and brass metals allowing for a beautiful contrast of materials.
Are your earrings heavy and will they break?
Polymer clay is gives the illusion of being a heavy material when it is in fact extremely lightweight.
While a very durable material, it is not indestructible. Clay will always bend prior to breaking and will break if bent beyond its limitations. So, please do not bend your earrings or store heavy materials on top of them.
Earring Care
Treat your clay earrings with the care you would any other earrings - storing in a safe box, hanging on a jewelry organizer, etc. to ensure their longevity, earrings should be removed prior to showering, swimming, applying makeup, etc
To clean clay earrings: use a Q-tip with a little rubbing alcohol or acetone to gently go over the necessary areas to remove makeup, dirt, etc.
To clean brass components: Brass may tarnish or patina over time due to exposure to natural elements, however, it can be easily cleaned and brought back to its original golden luster. Use a Q-tip and lemon juice or mix of vinegar and water, a jewelry polishing cloth or Brasso to rub over the necessary areas.